Privacy Policy

Your privacy is of the utmost concern to us.

As trusted and confidential licensed professionals, we understand the importance of privacy, particularly your personal details.

Trust an Award-Winning Team

Partner with the award-winning Claystone Mortgage Team, who have over 75 years of combined mortgage experience and have helped thousands of clients with thousands of mortgages, and as a result, saved them thousands of dollars. As a team of licensed professionals with a diverse range of past financial services experience, working in some of Canada’s major banks and credit unions from coast-to-coast, we are able to offer mortgage advice and recommendations based on a thorough knowledge of the mortgage industry and the financial goals and aspirations of our valued clients that we seek to understand.

We operate with integrity and while we have amassed an array of nominations and awards, we consider your referral to be our highest form of recognition. As such, you can trust that you will receive the utmost care and attention from a truly experienced team – from our complementary no-obligation mortgage consultation to your funding. We only offer products and services in the best interest of our clients and that are going to truly bring value and deliver savings. As a result, we have thousands of satisfied clients who have experienced the exceptional advantage of partnering with the Claystone Mortgage Team.

Claystone Mortgage Team, Mortgage Architects, values your personal information and we have a strict policy on how your personal information is used and maintained.

  1. We collect, use and disclose your personal information for a variety of reasons: (i) to identify you and verify any information you provide us (ii) to assess your creditworthiness and eligibility for products and services (iii) to recommend particular products and services that may be of interest to you (iv) to present your mortgage application to various lenders and insurers for the purposes of securing and/or renewing a mortgage and/or related service (v) to maintain our client relationship with you so we may serve you better.

  2. You understand that Claystone Mortgage Team, Mortgage Architects, maintains its own file containing your personal information.

  3. Your file will be kept physically at the office of your independent mortgage planner with Mortgage Architects until a loan/mortgage is funded, after which, it is scanned and sent to a Mortgage Architects corporate or licensed office for compliance review and then electronically stored on the secure Mortgage Architects computer systems. Your file will also be subject to the privacy policy of the lender that funds your mortgage review and storage, and electronically on Mortgage Architects computer systems. Your file will also be subject to the privacy policy of the lender that funds your mortgage.

  4. While at Mortgage Architects the access to your file is restricted to personnel on a need to know basis. Our personnel is required to safeguard the confidentiality of your personal information and privacy. We have systems in place which safeguards your personal information and prevents unauthorized access.

  5. Other than as provided under this privacy policy we do not share your personal information without your authorization or when permitted or required by law.

  6. You will have access to your personal information upon request and you may challenge the accuracy and completeness of the information and such information will be amended as appropriate.

  7. If you have any concerns about our privacy policy or require additional information, please contact the Claystone Mortgage Team Team Lead or the Mortgage Architects Privacy Compliance Officer at 1-877-802-9100.